RPM Terms of Service

Last updated: Feb 2, 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website located at https://www.rpmsystem.io (the “Website”) and the RPM platform, a business CRM and marketing software solution (the “Services”), operated by 8bitcreative, LLC (“we,” “us,” or “our”).

By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Website or Services.

If you have entered into a separate written agreement with us (including an RPM SaaS and Implementation Agreement), that agreement governs your use of the Services in the event of any conflict.

2. Eligibility and acceptance

These Terms apply to all visitors, users, customers, and others who access or use the Website or Services.

By using the Services, you represent and warrant that:

• You are at least 18 years old.

• You have the authority to bind yourself or the business you represent.

• Your use of the Services is for lawful business purposes only.

3. Description of services

RPM provides customer relationship management, messaging, automation, and marketing-related software tools designed to help businesses manage leads, customers, and communications.

Features may include CRM functionality, SMS and email messaging, automations, pipelines, analytics, integrations, and related tools. Features may be modified, updated, added, or discontinued at any time.

RPM is a software platform only and is not a marketing agency, legal service, or compliance provider.

4. No guarantee of results

RPM is a software platform. We do not guarantee:

• Increased leads, bookings, conversions, or revenue.

• Specific response rates, deliverability, or inbox placement.

• Any business outcome or financial result.

Results depend on many factors outside our control, including your business practices, messaging content, compliance, audience behavior, and third-party platforms.

5. User responsibilities

You agree to:

• Provide accurate, current, and lawful information.

• Use the Services only for legitimate business purposes.

• Maintain the security of your account credentials.

• Ensure all users under your account comply with these Terms.

• Obtain and maintain all required consent before contacting leads or customers.

• Honor opt-outs, unsubscribe requests, and suppression lists.

You are solely responsible for all activity conducted through your account.

6. Messaging, consent, and compliance

You acknowledge and agree that:

• You are solely responsible for compliance with all applicable laws and regulations, including TCPA, CAN-SPAM, state privacy laws, CTIA guidelines, carrier rules, and A2P/10DLC requirements.

• RPM does not provide legal advice or compliance guarantees.

• Messaging deliverability is subject to carrier, provider, and platform filtering.

• Carriers and email providers may block, filter, suspend, or restrict messages at their discretion.

We are not responsible for delivery failures, filtering, enforcement actions, account suspensions, or penalties imposed by carriers or regulators.

7. Prohibited uses

You may not use the Website or Services to:

• Violate any law or regulation.

• Send spam, deceptive, misleading, or unlawful messages.

• Transmit malware or harmful code.

• Attempt unauthorized access to systems or data.

• Copy, scrape, reverse engineer, snapshot, export, or misuse the platform or its components.

• Interfere with platform security, stability, or performance.

We reserve the right to suspend or terminate access for violations of this Section.

8. Third-party services

The Services rely on third-party platforms, integrations, carriers, and service providers.

We do not control and are not responsible for:

• Third-party outages or downtime.

• Changes to third-party features or policies.

• Third-party pricing, deliverability, or performance.

Your use of third-party services is subject to their respective terms and policies.

9. Availability and modifications

The Website and Services are provided on an “as is” and “as available” basis.

We may modify, suspend, or discontinue any part of the Website or Services at any time, with or without notice. We do not guarantee uninterrupted or error-free operation.

10. Intellectual property

All software, workflows, automations, templates, messaging frameworks, designs, copy, trademarks, and materials made available through the Website or Services are owned by or licensed to 8bitcreative, LLC and are protected by intellectual property laws.

Except as expressly permitted in writing, you may not copy, reproduce, export, snapshot, clone, distribute, or create derivative works from the Services or any underlying systems.

11. Limitation of liability

To the fullest extent permitted by law, 8bitcreative, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Our total liability for any claim related to the Website or Services will not exceed the amounts paid by you to us in the three (3) months preceding the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless 8bitcreative, LLC from any claims, damages, liabilities, losses, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Services.

• Your messaging practices or content.

• Your failure to comply with applicable laws or carrier rules.

• Your violation of these Terms.

13. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, which explains how we collect, use, and protect information.

14. Governing law and venue

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the Website or Services shall be brought exclusively in the state or federal courts located in Waukesha County, Wisconsin.

15. Class action waiver

You agree that any dispute must be brought in your individual capacity only and not as part of any class, collective, or representative action.

16. Independent contractor

Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between you and 8bitcreative, LLC. The parties are independent contractors.

17. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, internet outages, carrier failures, labor disputes, or third-party platform disruptions.

18. Changes to these terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised “Last updated” date.

Your continued use of the Website or Services constitutes acceptance of the revised Terms.

19. Contact information

If you have questions about these Terms, contact us at:

8bitcreative, LLC
1675 N Barker Rd, STE C
Brookfield, Wisconsin 53045
Email: [email protected]