Privacy Policy

Last updated: January 8, 2026

1. Introduction

8bitcreative, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use RPM, our business CRM and marketing software, and when you visit https://www.rpmsystem.io (the “Website”).

By accessing or using our Website or Services, or by opting into our communications, you agree to this Privacy Policy.

2. Information we collect

2.1 Information you provide to us

We may collect information you provide directly, including:

• Name and business name.

• Email address and phone number.

• Mailing address.

• Account or profile information.

• Information submitted through forms, onboarding, scheduling, or support requests.

2.2 Communications and consent data

If you opt in to SMS or email communications, we may collect and store:

• Communication preferences.

• Records of consent, opt-in and opt-out activity.

• Message history required for compliance and operational purposes.

2.3 Usage, device, and website information

We may collect information automatically when you interact with our Website or Services, including:

• IP address.

• Browser type and device information.

• Pages viewed and links clicked.

• Session duration and interaction data.

This information is collected using cookies, pixels, and similar technologies.

2.4 CRM and service-related data

When you use RPM, we may process data associated with your use of the Services, including:

• Lead and customer records you input or import.

• Appointment and scheduling data.

• Messaging activity, tags, pipeline stages, and automation activity.

• System usage data for performance and troubleshooting.

3. How we use your information

We use your information to:

• Provide, operate, and support the RPM platform.

• Configure, personalize, and improve the Services.

• Send service-related communications such as confirmations, alerts, and reminders.

• Send SMS or email communications you have explicitly consented to receive.

• Analyze usage and improve Website and marketing performance.

• Maintain records related to consent and opt-outs.

• Protect our business, users, and systems, including fraud and security monitoring.

• Comply with applicable legal obligations.

4. Cookies and tracking technologies

We use cookies and similar technologies to personalize your experience, understand how our Website is used, and improve functionality.

You can control cookies through your browser settings. Disabling cookies may impact certain features of the Website or Services.

5. Microsoft Clarity and advertising analytics

5.1 Microsoft Clarity usage

We partner with Microsoft Clarity and Microsoft Advertising to understand how users interact with our Website through behavioral metrics, heatmaps, and session replay. This helps us improve site usability, performance, and the effectiveness of our products and services.

5.2 Data collection and purpose

Website usage data is captured using first- and third-party cookies and other tracking technologies. This data may include interaction patterns, session behavior, and general usage trends. We use this information to:

• Analyze and improve user experience.

• Optimize site performance and content.

• Support fraud prevention and security monitoring.

• Measure and improve advertising and marketing effectiveness.

5.3 Microsoft data practices

Microsoft may collect and process data in accordance with its own privacy practices. For more information on how Microsoft collects, uses, and protects data, please review the Microsoft Privacy Statement.

6. How we share your information

6.1 No sale of personal information

We do not sell your personal information.

6.2 SMS and mobile information restrictions

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services (such as customer support or technical services) is permitted.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

6.3 Service providers

We may share information with trusted service providers who help us deliver the Services, such as:

• SMS and email delivery providers.

• Hosting and infrastructure providers.

• Analytics and performance tools.

• Customer support and scheduling tools.

These providers may only use information as necessary to perform services on our behalf and are required to protect it.

6.4 Legal and safety

We may disclose information if required by law, legal process, or governmental request, or to protect the rights, safety, and security of 8bitcreative, LLC, our users, or others.

6.5 Business transfers

If 8bitcreative, LLC is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.

7. Your choices

7.1 SMS opt-out

You can opt out of SMS messages at any time by replying STOP to any message you receive. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in. If you want to rejoin, you may opt in again using the same method you originally used. If you experience issues with the messaging program, you may contact us using the information below.

7.2 Email opt-out

You can unsubscribe from marketing emails by clicking the unsubscribe link included in the email.

7.3 Access, correction, and deletion

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate operational requirements.

8. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s privacy

Our Website and Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Updates to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

11. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

8bitcreative, LLC
1675 N Barker Rd, STE C
Brookfield, Wisconsin 53045
Email: [email protected]